We have been struggling for the past couple of weeks to get Mozy to complete an off site backup of 70GB of data on our new file server.  We keep getting connection errors so I emailed Mozy support -  apparently the issue is on their end and they are working to resolve it…

Hello,

I’m sorry for the trouble you’ve experienced. We have seen errors like this recently, and our developers are aware of the problem. They are working hard to resolve it, but the solution will require certain maintenance on our servers. Unfortunately, we expect this work to last another week or so.

While we can’t make the errors go away right now, we can offer some tips.

First, try scheduling backups for off-peak hours. Right-click on the Mozy icon in your system tray, (next to your computer clock, usually in the lower right corner of the screen), and then click on the Configure button in the Mozy Status screen that appears. Click on the Schedule time and set the backup to run during the evening, night, or early morning. It may take some fine-tuning, but it should at least reduce the frequency of the errors.

If you use windows, you can also set Mozy to attempt a backup even if a connection is not detected. Right-click on the Mozy icon in your system tray, (next to your computer clock, usually in the lower right corner of the screen), and then click on the Configure button in the Mozy Status screen that appears. Click on the Options tab and check the following option: "Attempt automatic backups even if no network connection is detected."

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